1. Introduction
This Cancellation & Refund Policy governs all cancellations and refund requests for purchases made through Cblu Digital or its platforms (including SaaS subscriptions, WhatsApp automation, campaign services, and related digital offerings). This policy complies with applicable Indian laws, including the Consumer Protection Act, 2019.
By using our services, you agree to the terms outlined below.
2. Digital Services and Subscriptions
A. Monthly & Annual Subscriptions
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You may cancel your subscription at any time by contacting us at care@cblu.io.
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No refunds are issued for the current or previous billing cycles once payment is made.
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Refunds are only applicable in the following situations:
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If services were not activated within 7 days of payment.
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If critical technical issues persist beyond 7 business days without resolution.
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B. One-Time Digital Services
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Cancellation before service begins: 100% refund.
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Cancellation after partial delivery: Refund provided on a pro-rata basis.
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Cancellation after full delivery: No refund.
3. Non-Refundable Scenarios
Refunds are not applicable under these circumstances:
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The service has already been accessed, used, or completed.
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The request is due to change of mind, expectations, or lack of usage.
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Delays or dissatisfaction caused by external dependencies or client-side delays.
4. How to Request a Cancellation or Refund
You may request a refund by emailing care@cblu.io or calling +91 80890 43828 with the following details:
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Your full name and contact information
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Transaction ID or Order Reference
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Clear reason for cancellation or refund request
All eligible refunds will be processed within 7–10 business days to the original mode of payment.
5. Grievance Redressal
If your issue is not resolved satisfactorily, please contact our Grievance Officer:
Grievance Officer: Shameer
Email: grievance@cblu.io
Phone: +91 80890 43828
Address:
Cblu Digital,
15/3063, 2nd Floor,
Asharaf Arcade, MM Ali Road,
Kozhikode – 673002, Kerala, India.
6. Governing Law
This Cancellation & Refund Policy shall be governed by and interpreted in accordance with the laws of India, with exclusive jurisdiction under the courts in Kozhikode, Kerala.